Last updated: 6 June 2026 · Effective date: 6 June 2026
LetterUp is a document preparation service, not a law firm. Nothing on this platform constitutes legal advice or creates an attorney-client relationship. For complex legal matters, please consult a qualified South African attorney.
LetterUp is operated by Your IT Solution, a South African business based in the Western Cape. LetterUp provides an AI-assisted document drafting platform that helps individuals and businesses prepare professionally worded letters and standard legal agreements that reference applicable South African legislation.
LetterUp is a document preparation service only. We do not provide legal advice, legal representation, or any form of professional legal service as defined under the Legal Practice Act 28 of 2014. Our platform assists users in preparing written documents and does not substitute for qualified legal counsel.
By accessing or using LetterUp — whether through the website, the B2C letter generation flow, or the Business Portal — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Refund Policy.
If you are using LetterUp on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, please do not use the service.
To use LetterUp you must:
LetterUp uses artificial intelligence to generate professionally drafted documents based on the information you provide. For individual (B2C) users, this is a demand or complaint letter citing relevant SA legislation. For business (B2B) subscribers, this includes demand letters, HR letters, property notices, and standard commercial agreements.
LetterUp does not:
Documents are generated by AI language models and reviewed by a quality-checking agent. While we take care to ensure our systems reference current South African law, AI-generated content may contain errors, inaccuracies, or omissions. You are responsible for reviewing every document before sending it and for verifying that it is accurate, complete, and appropriate for your situation.
To access the Business Portal you must create an account and provide accurate, complete information. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.
The account owner may invite additional team members. The account owner is responsible for all actions taken by invited users and must ensure that all users comply with these Terms.
You must notify us immediately at support@letterup.co.za if you become aware of any unauthorised access to your account.
Individual complaint letters are priced at R79 per letter (VAT inclusive). Payment is processed by PayFast before the PDF is delivered. By completing payment you acknowledge that you are purchasing a one-time digital document generation service.
Business Portal subscriptions are billed monthly in advance at the following rates:
Subscription fees are charged via PayFast recurring billing. All prices are in South African Rand (ZAR) and are VAT inclusive where applicable. Monthly usage limits reset at the start of each billing cycle. Unused letters or agreements do not roll over.
Payments are processed by PayFast (PTY) Ltd. LetterUp does not store your card details. PayFast's own terms and privacy policy govern the payment transaction.
Please refer to our Refund Policy for full details on refunds and subscription cancellations.
You retain ownership of the information you submit and the documents generated from it. By using the service you grant LetterUp a limited, non-exclusive licence to process your inputs for the purpose of generating your documents and delivering the service.
All software, system prompts, designs, branding, and platform infrastructure are the intellectual property of Your IT Solution / LetterUp. You may not copy, reverse-engineer, scrape, or reproduce any part of the platform.
You agree not to use LetterUp to:
We reserve the right to suspend or terminate access for any user who breaches these requirements, without refund.
To the maximum extent permitted by South African law:
Nothing in these Terms limits liability for fraud, gross negligence, or anything else that cannot be limited under applicable South African consumer protection law.
Your personal information is processed in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We collect the information you submit in order to provide the document drafting service. We do not sell your personal information to third parties. Full details on how we handle your data are set out in our Privacy Policy, which forms part of these Terms.
We may update, modify, or discontinue any feature of the platform at any time. We will provide reasonable notice of any material changes that affect paid subscribers. Continued use after notice of changes constitutes acceptance of the updated Terms.
You may stop using the service and cancel your subscription at any time. We may suspend or terminate your access if you breach these Terms. On termination, your right to use the platform ceases immediately; previously downloaded documents remain yours.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from your use of LetterUp shall be subject to the exclusive jurisdiction of the South African courts.
If you have any questions about these Terms, please contact us: